Support

We’re a small team and we read every message. The fastest way to reach us is by email.

Contact

Send us a message below, or email support@krafti.io for help, questions, refunds, or feedback. Please include your headset model (Quest 2 / 3 / 3S / Pro) and a description of what happened.

Community chat & ideas

Join our Discord to ask for help, swap setup tips with other users, and share feature ideas. We hang out there and take requests.

Report a bug from inside the app

The quickest way to send us a useful report is Settings → Diagnostics → Send a bug report in the app. It attaches a scrubbed snapshot (recent logs, device model and OS version, app settings) so we can reproduce the problem. Nothing is sent unless you tap send.

Purchases and refunds

Purchases, billing, and refunds are handled by Metaunder its store policy. Request a refund from your Meta account’s purchase history, within Meta’s refund window.

If something isn’t working, email us first. We can usually fix it.

Licence and device problems

The unlock follows your Meta account, so reinstalling or switching to a new headset restores it: sign in with the same account and koko unlocks itself. If it doesn’t, email support@krafti.iowith your Meta order number and we’ll sort it out.

Deleting your data

koko is local-first and has no Krafti-hosted account, so almost all of your data lives on your headset and is under your control:

• On-device data (libraries, tags, watch history, bookmarks, settings, server tokens, browser data): clear it from Settings in the app, or remove all of it at once by uninstalling koko from your Quest.
• Bug reports you submitted, messages sent through this page, and abuse reports from Watch Together. Watch Together session and identity data is ephemeral and is discarded automatically when a session ends.
• Your purchase record, which is held by Meta as the seller — manage it from your Meta account. If you have ever bought from us directly, the Privacy Policy describes what we hold and for how long.

To request deletion of anything tied to you, email contact@krafti.io and we will delete what we lawfully can.

See the Privacy Policy for the full picture of what data exists and where.